If you have any questions at all about our candles, or just want to know more about Samuel & Paris, please drop us an email at the below address, or by using the contact form. Also before making a purchase please ensure you take a read through our T&C’s and guide on candle safety.
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Please read our terms & conditions here before making a purchase.
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When burning your scented candle for the first time allow the wax to melt all the way to the edge of the jar – this will usually take up to 40 minutes. By doing so, it will ensure an even burn throughout the candle and will avoid what is known as tunneling, where only part of the wax melts, creating a shorter burn life. It’s not abnormal for all of the wax to melt but be careful not to knock the vessel to avoid any spillage.
Always burn your candle on an even and fire resistant surface and ensure that it is away from flammable items.
Never burn the candle for longer than 4 hours at a time and when extinguishing the glass will be hot so please be careful. Never extinguish a candle with water, it can cause hot wax to splatter and might cause the glass container to break. Extinguish the candle if it repeatedly smokes, flickers or if the flame becomes too high. If this occurs the candle isn’t burning properly. Cool, trim the wick (to 1/4 of an inch) and then check for drafts before relighting.
Always burn your candle within sight, and never leave it unattended. Please keep it out of reach of children and pets.